We try to make it as easy as possible to get in contact us... heck, we even have a Facebook page if none of the below seem to work... but we both know that's incredibly unlikely!
PowerFM 94.9 McMahons Road, North Nowra Locked Bag 3010 Nowra 2541
Got a problem with something on our website? Got a copyright or intellectual property dispute with something on our website? Need help getting live streaming working on your computer? Not sure that our site is displaying properly on your computer?
Grant Broadcasters Online provides help to users of our websites from one central point of contact.
Please consider the following before you contact us though...
Are you using the most current web browser on your computer? Most display problems are to do with Internet Explorer version 6 which is very very old! It is an unsecure browser that has been superceded by Microsoft twice since it's release.
What kind of internet connection do you have? Our websites display best on a broadband internet connection. Our streaming relies on you having at least a 256K broadband connection, but in regional areas this is usually not even enough, and you will need at least a 512K broadband internet connection.
Are you a Mac user and having trouble streaming? There are a number of free tools to help you hear us live. Just Google "Mac Windows Media Player" and you will see some of these.
Are you using a Linux-flavour or operating system? There is no reason why our site wouldn't work on your system except that you may be using a variety of extensions, software and exotic types of configuration that stop certain types of CSS and tabling displaying properly. The best bet is to use a current web browser such as Safari, Chrome, Firefox or Opera.
If you are the owner of content on this site that is not authorised to be on this site, please email us with an explanation of who you are and who you represent and we will remove that content immediately.
Welcome to our web site ("Web Site"). The Web Site is operated by Grant Broadcasters Pty Ltd (65 000 667 470) ("we" or "us" or GB). Your access to and use of the Web Sites is subject to these terms, the Mix 1049 Privacy Statement and any other terms contained on the Web Site ("Terms of Use").
Every time you go to the Web Site, you agree to access and use the Web Site, and the material on the Web Site, in accordance with the Terms of Use. The Terms of Use are a legally binding agreement between you and us.
1 Changes to the Terms of Use
1.1 From time to time, we may need to change these Terms of Use to reflect our changing business. We may change the Terms of Use at any time by posting the changed Terms on the Web Sites, and by posting a notice to users on our homepage stating that a change has occurred. 1.2 Any change in the Terms of Use will not affect the terms of any pre-existing agreement between you and us regarding your acquisition of any products or services from the Web Site.
2 Usage rules
2.1 The content and information on the Web Site is provided for your personal use only. 2.2 Unless expressly stated otherwise on the Web Site, you may download the content and information on the Web Site onto your personal computer, but only to the extent necessary to allow you to view that content and information. You may also print hard copies of that content and information, but only for your own personal use and reference. You must not reproduce or permanently store any content or information in any medium or form whatsoever. 2.3 You must use the Web Site in a responsible manner, and in compliance with all relevant laws, regulations, standards or codes. 2.4 If you are under 18 years of age, you must obtain a parent or guardian's consent before accessing or using the Web Site. 2.5 You must not: (a) store in any electronic or other medium, publish, distribute, communicate to the public, change, modify, adapt, manipulate, reverse engineer, decompile, distort or enhance any of the content or information on the Web Site; (b) incorporate or merge any of the content on the Web Site with any other material, including advertising or promotional material; (c) create HTTP links from the Web Site to any other web site on the Internet; or (d) send, post, communicate or transmit to or via the Web Site (including any chat rooms) any information or material which infringes a third party's rights (including intellectual property rights), or which is obscene, indecent, inflammatory, pornographic, defamatory, illegal, misleading or deceptive; (e) use the Web Site or any facilities available on or via the Web Site (including any chat rooms) to defame, harass, threaten, menace or offend any person, or in a way which inhibits another person from using or enjoying the Web Site or those facilities; (f) tamper with, hinder the operation of, or make unauthorised modifications to the Web Site or any content on the Web Site; (g) knowingly transmit any virus, worm, trojan horse or other disabling feature to or via the Web Site; (h) use the Web Site to send commercial, unsolicited or bulk electronic messages to anyone or in any other way which would constitute an infringement of the Spam Act 2003 (Cth); (i) use another person's name, username or password on the Web Site or to access any content on the Web Site; or (j) attempt to do, or permit another person to do, any of the above acts.
3 Operation of the Web Site
3.1 We will use reasonable efforts to make sure that you can access and use the Web Site at all times. However, despite our efforts, the Web Site may not be accessible at all times and you may experience interruptions, delays, errors or faults in your use of and access to the Web Site. We will not be responsible to you or anyone else if these things occur. 3.2 When you are using the Web Site, we may require you to re-authenticate yourself from time to time - for example, if there has been a period of inactivity on the connection between your internet browser and our servers. We will not be responsible for any information you may lose if your access to the Web Site is suspended or terminated in these circumstances. 3.3 To enable you to access certain content on the Web Site, we may provide you with a username, password or some other type of identifier. You agree that you are responsible keeping such identifiers secret and that you will responsible for the conduct of any person who uses your identifiers, whether or not you have authorised that use. 3.4 We may receive fees or commissions (or both) from third parties in relation to some of the content, goods or services which we advertise, promote or make available on the Web Site. You acknowledge and consent to us receiving those fees and commissions.
4 Linked Sites
4.1 The Web Site may contain links to other web sites which are not maintained or controlled by us. These links are provided by us solely for your convenience. We do not accept any responsibility for broken or redirected links. 4.2 We have not checked the accuracy, completeness or suitability of the content of, or the goods and services available from, any linked sites. Also, we do not review or monitor any linked sites. You must therefore make your own enquiries about the content, goods or services available from any linked site before relying on that content, or buying or using any of those goods or services. We will not be responsible for any loss or damage you suffer as a result of relying on, buying or using any content, goods or services from a linked site. 4.3 The presence of links on the Web Site should not be taken to imply that we endorse, sponsor or approve of any linked site, or any content, products or services available from that linked site, or that we are affiliated or associated with the owner or operator of any linked site.
5 Changes to the Web Site
5.1 We (or our suppliers) may change the content, information, products and services provided on the Web Site, and the prices for those things, at any time. 5.2 If you purchase any products or services from the Web Site, you will be charged the price that applies and is displayed at the time you request those products or services.
6 Our liability to you
6.1 To ensure that we can continue to provide you with quality content and services via the Web Site, we and our related companies need to try to minimise the costs associated with operating the Web Site. 6.2 As a result, neither we nor our related companies (including GB) can accept liability for any loss or damage you suffer as a result of using or accessing the Web Site or any content, information, products or services available on or from those Web Site, except to the extent that we are required to by law, such as State or Territory fair trading legislation and the Trade Practices Act 1974 (Cth). 6.3 In particular, except to the extent required by law, we and our related companies do not accept, and specifically exclude, liability for any business losses, or losses of data or profits, or any other direct, indirect or consequential loss or damage, which you may suffer in connection with our supply, non-supply or defective supply of the Web Site, or any content, information, products or services available on or from the Web Site. 6.4 As a guide, the Trade Practices Act 1974 (Cth) would require us to accept liability to you where: (a) we fail to supply the content on the Web Site with due care and skill; or (b) the content we supply via the Web Site is not reasonably fit for the purpose for which it is supplied.
7 Your liability to us
7.1 To minimise the costs associated with operating the Web Site, we also require that you take responsibility for any harm we or our related companies suffer as a result of your use of the Web Site. 7.2 You therefore agree to indemnify us and our related companies (including GB) from and against any loss, damage, costs or expenses suffered by any of us arising out of or in any way connected to the use of the Web Site by you or someone using your name and password.
8 Termination and suspension
8.1 If we reasonably believe that you have breached any of these Terms of Use, we may immediately suspend, terminate or limit your access to the Web Site.
9 Trade marks, copyright and other intellectual property
9.1 All intellectual property relating to the Web Site, including any trade marks used on the Web Site, the design or the Web Site and any content on the Web Site, is owned by us, our related companies (such as GB) or our licensors. 9.2 For this reason, you must not do anything with the Web Site or anything on the Web Site (including trade marks and content) that is not expressly authorised by these Terms of Use. 9.3 Importantly, you must not use or apply any of our trade marks without our consent. Our trade marks may include our name, our logos, our slogans and the names of our competitions.
10 General matters
10.1 If we need to notify you of any matter relating to these Terms of Use and you have given us your contact details, we ask, and you agree, that we may use post, fax or email to the relevant contact details notified to us. If we do use email, you will be taken to have received the email if it leaves our servers, unless we receive evidence to the contrary. 10.2 These Terms of Use are governed by the applicable laws in the state of New South Wales, Australia. 10.3 If any of these Terms of Use are invalid, unenforceable or illegal in a particular jurisdiction, that term will be struck out for that jurisdiction only and the remaining terms will remain in full force. 10.4 If we do not act in relation to a particular breach by you of these Terms of Use, this will not be treated as a waiver by us of our right to act with respect to subsequent or similar breaches.
Power FM adheres to the Commercial Radio Codes of Practice, which deal with, amongst other things, taste and decency, accuracy and fairness in news and current affairs, advertising, Australian music, broadcasts of emergency information and a formal complaints handling process.
If you reasonably believe that Power FM has breached the Codes, please send a written complaint to:
John Summerton McMahons Road, North Nowra Locked Bag 3010 Nowra 2541
Complaints must be in writing in a letter or click HERE to use the Listener Complaints Form. (you will need Adobe Acrobat reader to view the Codes and the Listener Complaints form. If you do not have it on your computer click HERE to download your free copy.)
Alternatively, complaints can be faxed to (02) 44233 188
These General Contest Rules apply to all POWER FM contests. They may be amended or varied from time to time by POWER FM. Special Terms and Conditions may apply to particular contests, in which case an addendum to these General Contest Rules will be made for that contest. Please enquire at POWER FM for any special Terms and Conditions for contests you wish to enter.
1. Unless otherwise specified in special contest Terms and Conditions, no person may enter any contest more than once. No person can win more than one prize in any given 30 day period.
2. All prizes must be collected within 3 months from the date of winning. After that time, unclaimed prizes will be dealt with according to legislative requirements. POWER FM will not notify winners of time remaining. It is the sole responsibility of winners to collect their prize.
3. Prizes must be claimed in person unless winner is otherwise advised. Identification which includes a photograph will be required (examples include drivers licence/passport/student card where photo included). Where POWER FM elects to post a prize to a winner no responsibility will be accepted by POWER FM for the safe and effective postal delivery of the prize.
4. In special situations, and subject to the absolute discretion of POWER FM, a winner may nominate a designated representative to collect a prize. The representative will be required to present written authorisation from the winner and identification which includes a photograph for both the winner and their representative.
5. In the event that a winner chooses not to accept a prize, they forfeit any and all claims to that prize, which will be dealt with according to the absolute discretion of POWER FM subject to legislative requirements.
6. Winners under the age of 18 must be accompanied by a parent/guardian when collecting their prize. Both the winner and the parent/guardian must sign this agreement and show identification which includes a photograph.
7. A copy of these General Contest Rules must be signed and endorsed by any winner upon request by POWER FM.
8. Prizes are non transferable, must (where applicable) be used on the dates specified and may not be redeemed for cash.
9. All prizes are accepted entirely at the risk of the winner, and POWER FM excludes all warranties in connection with any prize to the extent permitted by law.
10. POWER FM, its agencies, affiliates, sponsors and representatives are not responsible for defective prizes or misuse of any prize, or for any claims, liability, loss or damage arising out of or in connection with any contest promoted by POWER FM.
11. All contestants release from, and indemnify South Coast and Tablelands Broadcasting Pty Ltd against, all liability, cost, loss or expense arising out of acceptance of any prize(s) or participation in any contest including (but not limited to) personal injury and damage to property and whether direct or consequential, foreseeable, due to some negligent act or omission or otherwise.
12. If a specified prize becomes unavailable, POWER FM may substitute a replacement prize at its absolute discretion.
13. Unless otherwise specified, the class of travel for any travel prize incorporating an airfare is economy class.
14. Competitors may be required by POWER FM to participate in a photo, video and/or film session and acknowledge that POWER FM has the right to use such publicity photos, videos and/or films in any medium and in any reasonable manner it sees fit, unless that person advises POWER FM at the time of entering the relevant contest that he/she wishes to retain his/her anonymity.
15. Contest entries and material submitted in connection with any contest (whether in written, audio, electronic or visual form, or a combination of those) or any photographs, video and/or film footage and/or audio recording taken of competitors become the property of POWER FM which may use the material in any medium and in any reasonable manner it sees fit. Copyright in any such material becomes and remains the sole property of POWER FM.
16. POWER FM may publicise, broadcast or otherwise disclose a competitor's name, character, likeness, statements or any recording of their voice in advertising or promotional activities concerning a specific contest, or POWER FM contests generally. POWER FM may promote or advertise that a winner has won a contest.
17. Winners are responsible for any and all taxes payable as a result of a prize being awarded or received.
18. If in the course of a contest: a telephone line breaks up or drops out or there is a dispute arising out of the use of telephone lines in a contest (including situations where multiple telephone lines are used) or two telephone lines are crossed during a phone in contest POWER FM in its absolute discretion: may disqualify the relevant caller or callers will not be responsible for awarding a prize to the relevant caller or callers and may award the prize to another person according to its absolute discretion. In all such events all decisions of POWER FM will be final and no discussion or correspondence will be entertained.
19. All entries by internet are sent entirely at the risk of the entrant. If there are any difficulties arising out of the internet or any associated equipment POWER FM may at its absolute discretion disqualify the entire entry or any portion thereof.
20. All winners of all prizes must sign these General Contest Rules and any POWER FM special contest Terms and Conditions both in a form prescribed by South Coast and Tablelands Broadcasting Pty Ltd in order to receive their prize. If a winner is under the age of 18, their parent/guardian may, at the absolute discretion of POWER FM, be required to sign these documents.
21. The winner(s) of the major prize(s) may at the absolute discretion of POWER FM be required to execute a Deed of Release and Indemnity in a form prescribed by South Coast and Tablelands Broadcasting Pty Ltd in order to receive the major prize. If a winner is under the age of 18, their parent/guardian may, at the absolute discretion of POWER FM, be required to sign the Deed of Release and Indemnity.
22. POWER FM may incorporate information from entrants in any contest(s) in any data base to be used for the purpose of its business.
23. Where POWER FM has special contest Terms and Conditions in relation to a particular contest, then they will prevail to the extent of any inconsistency between those special contest Terms and Conditions and these General Contest Rules.
24. Persons under the age of 18 years are ineligible to enter any contest where the prize consists of a vehicle or alcohol or a voucher for alcohol or where the special contest Terms and Conditions otherwise provide.
25. A failure by POWER FM to enforce any of these General Contest Rules in any instance(s) will not give rise to any claim by any person.
26. POWER FM may terminate any contest at any time at its absolute discretion. In the event of such termination, POWER FM may at its absolute discretion elect not to award any prize in respect of the terminated contest.
Special restrictions or qualifications may apply to particular contests, in which case an addendum to these General Contest Rules will be made.
These General Contest Rules may be changed at any time by POWER FM.
This Privacy Policy applies to the collection of personal information (“PI”) by or on behalf of South Coast and Tablelands Broadcasting Pty Ltd (Power FM).
On some occasions we may conduct a promotion or other activity which has its own specific privacy policy. In this case, notice of that policy will be provided at the time any PI is sought and that policy will apply to that promotion or activity and will override this policy to the extent of any inconsistency. In all other cases, the terms of this privacy policy prevails and by interacting with us, you agree to be bound by its terms.
South Coast and Tablelands Broadcasting Pty Ltd operates 2 broadcast radio stations in Nowra. Through our varied operations, we gather information for a variety of reasons, for example to enable us to improve the nature of the services we provide and to facilitate the running of various competitions.
We are committed to the protection of your PI and meeting the standards set out in the Privacy Act 1988 (Commonwealth) ("the Act") and the National Privacy Principles ("NPPs"). This policy sets out how we handle your PI and the rights and obligations that we both have in relation to that information.
1. COLLECTION OF INFORMATION
1.1 Why We Collect Personal Information
Generally we collect your PI to provide you with products and services and to administer our relationship with you. We also collect PI for marketing purposes and to provide you with information about special events, products and services (both our own and those of other companies) that may be of interest to you.
1.2 How We Collect Personal Information
We primarily collect PI directly from you through written, electronic and/or verbal means of communication when you interact with us for example when:
(a) you submit an entry into a competition or trade promotion;
(b) you participate in listener loyalty programs;
(c) you send us an email or post an entry on any of our websites;
(d) you purchase products from us by credit cards or otherwise.
We may also collect anonymous information through the use of cookies on our website. Cookies are pieces of information that are stored on your computer's hard disk. Most web-browsers are set to accept cookies but you can set your web-browser to refuse cookies. Cookies themselves do not identify users personally but they do allow the tracking of an individual's use of a website. Cookies have become commonplace. You can configure your web browser to reject or accept cookies. If you reject cookies you may not be able to interact with us online.
2. USE AND DISCLOSURE
2.1 Use
Your personal information may be used for a number purposes including but not limited to the following purposes :
(a) to provide you with our products or services;
(b) to administer our relationship with you;
(c) to facilitate the running of and your participation in trade promotions and other competitions;
(d) to facilitate the running of and your participation in listener loyalty programs;
(e) to monitor activity on our websites, for the purpose of maintaining the security of those websites;
(f) to compile listener databases to enable us to market goods and services more accurately;
(g) for internal administrative purposes, such as procedural assessments, risk management, staff training, accounting, billing, product and service reviews; and
(h) to identify and inform you about other products or services that may be of interest to you.
If you do not wish to receive marketing or other communications from us, please contact us on the details below so that we can update your preferences.
If you provide us with your mobile telephone number, email address, IM address or other such personal information, you authorise us to send you promotional messages related to our products and services and the products and services that we promote.
2.2 Disclosure
We may disclose PI to:
(a) third parties engaged by us to provide functions on our behalf such as processing credit card information, mailouts, debt collection, marketing research and advertising; and
(b) third parties authorised by you to receive PI held by us.
We may also disclose PI to unrelated third parties (for example, our professional advisers and government authorities or agencies) where that disclosure is reasonably required to obtain advice, prepare legal proceedings, investigate suspected improper conduct or wrong doing, to assist a lawful authority in the discharge of its duties and/or by law.
Where we hold promotions in conjunction with other companies, we will offer you the opportunity to be contacted by our promotions partner. We will not provide your PI to the promotions partner unless you have opted in to having such PI passed on.
To better protect your privacy, we impose strict requirements of security and confidentiality on all third parties as to how they handle your PI. Notwithstanding this, we cannot be held responsible for any misuse or unauthorised disclosure of your PI by these third parties.
3. DATA QUALITY
We take reasonable steps to ensure that the PI we collect, use or disclose is accurate, complete and up to date. If your PI is incorrect or changes, please contact us on the numbers below so that we can update your PI and continue providing you with our services.
4. DATA SECURITY
Your PI is stored in a number of secure computer storage facilities and paper based files, and in other records. We have taken precautions to ensure that your PI is protected from misuse, loss and unauthorised access, modification or disclosure.
Once we no longer need your PI, we take reasonable steps to de-identify your PI.
5. OPENNESS
If you have any questions whatsoever on our handling of your PI or the kind of PI we hold about you please contact us on the number below and we will endeavour to assist you with your request.
6. ACCESS AND CORRECTION
You generally have the right to access your personal information and we will provide you with a copy of any personal information we hold on request. The NPPs set out some circumstances in which we are not required to provide you such access and if you ask for your PI and any of these circumstances apply, we will, if reasonable, agree with you on an intermediary which would allow sufficient access to your PI to meet your needs.
We may charge a fee for retrieving PI, in which case we will inform you of the fee in advance of providing the information.
7. IDENTIFIERS
As required by the NPPs, we do not collect or use Commonwealth government identifiers when interacting with you.
8. ANONIMITY
Where practical, you may deal with us on an anonymous basis however, because of the services we provide, if you do not provide us with your PI we may not be able to provide you with the requested product or service (for example, if we require your details in connection with a competition we are running, we cannot provide you with a prize should you be a prize winner and we cannot contact you).
9. SENSITIVE INFORMATION
Sensitive information includes information about your race or ethnic origins, political opinions, religious or philosophical beliefs, trade union membership, or details of health, disability or sexual activity or orientation. We rarely ask for sensitive information, but may do so occasionally as part of competition, promotion or survey, for example. We will not require you to provide sensitive information unless:
(a) you have consented; or
(b) the collection of the information is specifically authorised or required by law.
CONTACT US
If you have any queries about this Privacy Policy, please contact PowerFM's General Manager by mail at McMahons Road, North Nowra Locked Bag 3010 Nowra 2541
Station Info
